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@korova
Just as a follow up to this I feel compelled to post here to compliment the Kryptonite customer service in relation to this incident.
Within a few hours of emailing their US customer service dept they replied to me and agreed to pay for a locksmith to remove the lock and to replace the broken lock.
Within 3 days of returning the lock to their UK dept I had a new lock couriered out to me and a cheque covering locksmith costs and postage.
If only every company was this easy to deal with.