sumo, the Shimano shim come in different thickness, take it down to her Evans* as they should have some shimano shims in the workshop that they can swapped it out for.
if she's using the thick one, perhaps shorten the reach might be a solution by changing the stem for a shorter one?
*mine does, as we kept a box full of shims in case customer might needed a shorter reach, so hopefully her Evans will have the same.
There is a shim in each and the bars are rotated up slightly so the reach and length of pull is no longer a problem. It's more to do with the toughness of the pull. I'm going to try greasing the spring in the calliper or something, but they feel noticeably harder to pull then my Sram ones. I have a feeling they will loosen up with use but want to make sure. That combined with her tiny hands not being able to reach that far down the lever where there's more leverage.
There is a shim in each and the bars are rotated up slightly so the reach and length of pull is no longer a problem. It's more to do with the toughness of the pull. I'm going to try greasing the spring in the calliper or something, but they feel noticeably harder to pull then my Sram ones. I have a feeling they will loosen up with use but want to make sure. That combined with her tiny hands not being able to reach that far down the lever where there's more leverage.