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@edscoble
sumo, the Shimano shim come in different thickness, take it down to her Evans* as they should have some shimano shims in the workshop that they can swapped it out for.
if she's using the thick one, perhaps shorten the reach might be a solution by changing the stem for a shorter one?
*mine does, as we kept a box full of shims in case customer might needed a shorter reach, so hopefully her Evans will have the same.