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  • That's so untrue, what they've done is extend some goodwill to a customer who has then posted an account of it on an open forum where anyone with the ability to Google can find it, therefore setting a precedent. You've exploited the Company's good nature. They know full well you could return said items for free, get a refund and then re-buy at the cheaper price so it's less work for them to give you back the difference, it's not because they want to.

    Would you have the cheek to walk back in to your LBS a week after purchasing something and say "I bought this last week and am perfectly happy with it but notice this week you're selling it for a bit less, can I have the difference back?" Would you fuck, it'd be far too embarrassing. Rapha is a privately owned business much like your LBS and should be dealt with in the same way.

    No I would not. I wouldn't have the gall.

    It is all part of the Rapha business plan... and they know it
    Heard it from a direct source within Rapha, that post Christmas, once the sales are in full swing, a sizable percentage of items brought at full price come back for refunds and exchanges. These returned items then go into the sample sale a few weeks later, so Rapha end up selling all their stock (new and returned). Notice there are 2 sample sales a year, and they always directly follow the winter and summer sale. Have you seen the amount of stock at a Rapha sample sale? - where do you think it comes from? The fact is, the profit margins are so large in clothing retail (even more when there are no high street overheads or store managers to pay), that Rapha are always quids in and it's all part of their business plan.

    I got 50% off my softshell when I complained about the quality - there you go I said it.. is that a precedent?

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