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@hippy
Ha HA! I kept their email..
*I notice from our records that you have not subscribed for Cash Preferential ISA for this financial year.
The HM Revenue and Customs states - as you have found in the Terms and Conditions - that if you do not pay into an ISA in any one tax year, you have to apply again. I understand this is because they assume you have opened an ISA at another institution.
In order to pay into your ISA you need to complete a new application form, as we are obliged to confirm that your details have not changed.
You also have to confirm that you have not opened or paid into an ISA elsewhere this tax year. However, the ISA account will not be closed, and the account number remains the same. You cannot pay into the ISA account until the application form has been received and processed.
There is no cost, and the funds in the account will continue to earn interest at the full current rate.
However, I have ordered an application form for you to reactivate your account. Please fill up the form and return it to any HSBC local branch or send it by post to your account holding branch at the address below:*