• It's good publicity for them even if the barrel failed.. shows their locks are tough and they're customer service focused. Nice one Krypto

    I think they've salvaged the situation pretty well but the fact is the barrel failed - seemingly without warning. I suppose the weather may have been a factor and it may have been an idea to put some lube in the lock some time ago.

    I have one but it's probably overkill considering the bits of thread people use to lock their bikes around here and I'm more concerned with something like this happening than it being cut and my bike being robbed.

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