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@jackal
I bought from them a few months back - they were undoubtedly flaky and it took about three weeks for my stuff to arrive. However, they did respond to e-mails and my stuff eventually turned up about two weeks later than I was hoping for - not ideal, but it was over the bank holiday/royal wedding period.
In my situation, some of the delay could be down to the bank holidays/ royal wedding and also that (seemingly) Velodrome Shop is a very small/one-man operation. However, the goods did arrive and no problem with anything thereafter.
Slightly pissed off at the time but time is a great healer and I would consider using them again.