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@deleted
I have one horror story about somebody at OYB that defies belief however due to the fact the person in question was sacked years ago, its not really fair to tar them with the same brush.
I use OYB all the time. They're expensive for some things and they rarely have any fixed gear parts but staff seem friendly enough and their workshop always seems happy to check their parts bins for odds and sods when I need them...normally provided free.
It is what it is...a large urban bike shop that caters mainly for the nodder but who also has some rather tasty roadie gear in there too.