Bike Anti-Porn - When Things Go Wrong

I wouldn't normally post a customers bike but this made me really really sad. Tommasini Prestige with no foot retention, and a sora/tiagra mix. Oh and rear record hub with campy Omega rim. the rear pad was down to the metal but he wouldn't let me change it. I tried to explain about the rim and how it was really worth looking after... Nope.

Did this really make you sad, did you weep a bit, feel down for a few days, try to off yourself?

I understand the brake pad should be replaced but the rest of it? Does the bike work as the owner wants it to? Coz last time I checked if I pay a bike mechanic it's to work on my bike not to give me fashion tips.