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@senormax
Useless LBSs.
Today:
Me: Hi, I'd like to get a quote to fix a seized cassette. Could I bring it in so you could have a look please?
LBS (in verrry sloooow Norfolk accent): Ooo, I don't know about that love, we don't do quotes over the phone. Anything could be wrong with it, you'll have to bring it in.
Me: Yeah, that's fine. Can I bring it in today? I only want quote for work as someone else will be paying for it.
LBS (brain cogs whirring): Oooh, well anything could be wrong with it you see. We can't just write a quote for you, we might need to take it apart to see what's wrong which we'll have to charge labour for. You'll need to bring it in though.
Jesus wept! Another LBS asked me where I was (about a mile away from the shop). Their reply:
Why don't you go somewhere nearer, like blah blah down the road.
And another said they charged £10 non-refundable deposit in order to quote for work, basically so you'd go with them anyway. How fucking rediculous is that?
Another:
LBS: So what bike have you got
Me: It's a Colnago...
LBS: Oooh, that's a bit posh isn't it?
I love this part of the country but it can be full of dullards sometimes.