Please report dangerous drivers to the police - Roadsafe. Report to plod, not just whinge here.

When I was helping prancer lead a feeder ride for the SkyRide a couple of weeks ago we had a little incident with a bus. Basically we were in the right turn lane approaching a junction (guess what we were trying to do) when a 328 bus tried to undertake us to get into the the lane ahead of us, this made me more than a little angry so I, wrongly I admit, told the driver what I thought of her via the medium of a one fingered salute. What happened next truly astounded me and the people we were with the driver drove around us, into oncoming traffic, and pulled up beside me so that she could open the passenger door and shout at me something about professional standards. DJ actually had to calm me down! Anyway when I got home I lodged a complaint with TFL and got this response today:

I know that I was at least partly to blame and have admitted this in my original complaint however I cannot help but feel that the reply that I have been given is designed to make me go away more than to address the fact that the bus driver should clearly not be employed in that capacity. Is it normal for the result of such complaints to not be disclosed? How do I know that this has actually been taken seriously?

Any advice would be greatly appreciated, thanks guys.

Apologies for the lengthy post.

Sorry don't really have the patient to read the entire post but I have had similar experience recently where they said the bus driver whim I complained about would fact disciplinary action and when I asked to be informs what sort of actions he'll face in details the company used data protection acts as an excuse. I was too busy and never got round replying with saying I am entitled to the information under the freedom of information acts. Besides, I was partly thinking it'd be a waste of my time to take it any further. If they take it seriously then they do, if they dont they I doubt there is anything we can do to change it...

Any results of an internal disciplinary process are strictly confidential between the two parties involved, the employee and the employer. The employee has the right to disclose the results of the process to third parties. The employer does not. If an employer breaks this confidentiality then the employee could take legal action against them, and they would win.

It's not Data Protection but employee relations. You have no right to information regarding the diciplinary, don't waste your time.

Having said that a response from a Customer Service Advisor is pretty low level. If you want some reassurance that your complaint has been taken seriously get back to them and see if it goes up a level or two.