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@edscoble
Wanna know what the problem is?
It all because you didn't like paying the postage to sent the cranks back, that's what I'm getting from you two.
That's all, nothing more, hell I didn't notice the hairline crack until you point it out in the second photo, so I somewhat doubt he's knowingly selling a defective product, and asking to send the crank first is not abnormal, even large companies does such thing.