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@singspeed
After a couple of phone calls they have just called me back and turned a huge frustration into an example of excellent customer service. I just got a call telling me I can keep the two 32 hole rims they sent me in error! And they're dispatching the rim I was meant to get originally. Thus they have changed my mind about them - now I'm sure I'll buy from them again in future.
So I'll take back my original rant.
hippy, just like to find out whether or not other people have had similar experiences so I know whether or not to buy this sort of thing from them in future.