Any question answered...

Yes.

The Distance Selling Regulations mean that you have a 7 day "cooling off" period from the date of receipt of the goods.

If you send a written (e.g. email) notification to Ribble, they must refund you the cost of the item, including shipping.

They are actually supposed to do this before you even need to send the item back, but this hardly ever happens.

Ribble's returns Ts&Cs are wrong. You do not have to return the goods within 7 days, nor in the original packaging, nor unopened - Your obligations are to notify them within 7 days, and return the goods within a reasonable time.

Ribble are also liable for the return delivery charge - this is because they do not specify otherwise in their Ts&Cs - The OFT guidance on Distance Selling is clear on this.

Cheers, that's a very helpful and concise reply. I always thought it was 28 days but was unclear on whether an exchange or refund would be offered. I'll just post it back with a note asking for a refund and see what happens. Don't mind the postage this time as the weight isn't very much.