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@UpNorthChris
just thought i would add my 2p.
i have been a customer of ribble for the last few years with no issues at all, infact i would have suggested anyone order from them. until this last week!
i placed an order that was dispatched on the 6th of july and according to their times due delivery in 1-3 days. the order never showed up, fair enough, not their fault. checked with post office, dead end.
called ribble on friday who suggest that i should order again and i can pick up on saturday (i happened to be going to blackburn), then they will refund my original order. no probs.
online about to re order, notice i cant get the same discount code as before, so i call up, guy on the phone says to me "dont worry about it, just come here and we can give you a replacement". perfect.
off i go to ribble to find out that this is not possible, and they cant take a new order in their "shop" as they dont take money there(?!). i'm a little pissed off as to all intent i had driven 40mins based on something said to me by them for nothing.
they were very rude, culminating in them accusing me of making up that i had spoken to someone on the phone on friday, and then telling me a lie claiming that only two people were there on friday and neither of them spoke to me.
i tried to suggest that in this instance an apology for making me drive up there was the best possible course of action, their response: laughing. leading me me leaving the shop.
i will be getting a refund from them, and i will never shop there again, or suggest that anyone else does.
i thank you. rant over.