• Got a reply from the bus company:

    "Dear Sir/Madam
    Thank you for your email which has now been forwarded to the relevant personnel for a full investigation, upon receipt of their findings I will be in touch with you.
    In the meantime if I can be of any further assistance please do not hesitate to contact me..."

    Will see if they will actually do anything... I doubt it though, but hey, I have done it, whatever happens next is beyond my controls.

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