"Dear Sir/Madam
Thank you for your email which has now been forwarded to the relevant personnel for a full investigation, upon receipt of their findings I will be in touch with you.
In the meantime if I can be of any further assistance please do not hesitate to contact me..."
Will see if they will actually do anything... I doubt it though, but hey, I have done it, whatever happens next is beyond my controls.
Got a reply from the bus company:
"Dear Sir/Madam
Thank you for your email which has now been forwarded to the relevant personnel for a full investigation, upon receipt of their findings I will be in touch with you.
In the meantime if I can be of any further assistance please do not hesitate to contact me..."
Will see if they will actually do anything... I doubt it though, but hey, I have done it, whatever happens next is beyond my controls.