Had a similar one quite recently. Left a wheel with a crooked rim at the shop, along with a brand new rim and told them briefly what I wanted - to relace the wheel with any stainless spokes, but preferably use the same ones (which were black), if their length is correct. Later, I sent them a txt message explicitly stating that I want them to use the same (i.e. mine) spokes, if possible, but if not, just use some generic stainless silver spokes. But when I went to collect the wheel, it had new black spokes, the bill was ca. 30% higher than I expected and they were arguing that I wanted them to use identical spokes, so they ordered black ones, that are 30% more expensive just because of the colour.
Had a similar one quite recently. Left a wheel with a crooked rim at the shop, along with a brand new rim and told them briefly what I wanted - to relace the wheel with any stainless spokes, but preferably use the same ones (which were black), if their length is correct. Later, I sent them a txt message explicitly stating that I want them to use the same (i.e. mine) spokes, if possible, but if not, just use some generic stainless silver spokes. But when I went to collect the wheel, it had new black spokes, the bill was ca. 30% higher than I expected and they were arguing that I wanted them to use identical spokes, so they ordered black ones, that are 30% more expensive just because of the colour.