I returned a frame not as described recently, and eBay sent me a pre-paid trackable slip which I simply attached to the box. They refunded the original shipping cost too.
Hmm, that must be a recent-ish (and long-overdue) change - I've been though the claims process a few times, and have always been out of pocket on the registered postage.
Hmm, that must be a recent-ish (and long-overdue) change - I've been though the claims process a few times, and have always been out of pocket on the registered postage.