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@sash
the carrier(dhl) is blaming royal mail and royal mail is blaming dhl.
as it was posted via dhl but delivered by royal mail.
also there was no obvious damage to the box or at least it wasn't reported to the courier when received.
i been in touch with dhl and will of course try and claim whatever is possible but to hones it was only insured for 95 quid which i didn't know before!