• Just got back a very quick response from TfL about an incident on Tuesday on Balham High Road.

    A bus overtook myself and another cyclist (Hi, if you're here) as the road veered left, then veered back in before he'd cleared us. Going straight over the bike lane markers on the road pushing us both onto the curb at about 15-20mph. We both stayed up but I had my wheel touching the curb on my left and the bus scraping my right shoulder at one point.

    Thank you for your communication regarding the driving standards of one of our drivers. I would like to assure you that here at Merton Garage all complaints regarding driving standards are treated very seriously indeed by the staff here in the accident prevention department.

    I can inform you that as a direct result of the information you have provided in your communication, I have been able to trace the bus involved and obtained the CCTV images of the incident.

    I can clearly see the incident as described by yourself and agree that the performance of our driver does not reach the standard that we would expect.

    The driver has been interviewed by myself and has been disciplined for his poor performance and is receiving additional training from one of our specialist mentors to prevent a repeat of the incident in the future.

    Please accept my sincere apologies for the incident, should you wish to discuss the matter further with me, my direct telephone number is [removed]

    Quite impressed as I didn't send the complaint until about midnight last night.

    Edit: Tip: always make a note of the time and snap the route number, registration and bus number.

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