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@allister
Hmmm, sounds like there is some thing not quite right here.
LOOK Keo's are usually pretty good pedals
Hard to do diagnosis by email but here goes !
Do you have keo compatible cleats or original look ones ?
Some of the compatables especially the welgo ones are not such a good fit
Are the cleats worn or damaged at the front lip ?
this would make a difference to one but probably not both .
Are the pedals at minimum tension ?
Tighten them up to mid tension, my money is on this one as they pedals usually come set at minimum tension and the cleats rattle about in the pedal cage.
If none of this helps take them back to the LBS for advice or replacement .
Hope that helps,
Allister