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@Dammit
I ordered a pair of Park cable cutters and some Campag brake pads from Total Cycling, simply because they were the only people showing both items in stock.
I'd had a bad experience with them before but decided to give them a second chance.
Placed the order on the 27th of April, they charged my card and emailed me a receipt/acknowledgment.
I have them a call today to ask where my order was- 7 working days after placing the order.
The lady who answered had a shouted conversation with someone else in the office about my order with her hand over the receiver, then told me that they didn't actually have the cutters in stock, hadn't had them when I placed my order, and were not going to place an order for any until the end of next week, and would I be ok to wait?
This is pretty much exactly what they did when I ordered a torque wrench from them.
I would advise that people only use them if you don't mind paying for your goods and then waiting two to three weeks for them with zero communication.