Anyone heard from Hilary Stone recently?

^That'as for sure. I'm not sure i'd bother checking ExTra.

My theory is that HS sells the same item to several individuals before realizing due to multiple threads/sales/jumbles etc that it has already been sold to several individuals before you've dibs'd. The 'lost in the post' 'will offer a refund', is a polite and intentionally honorable excuse.
Struggles to follow through though....

Just a theory..but definitely a recurring story.

Or maybe Royal Mail really dislike Mr Stone and intentionally misplace his posts regularly?