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@Chuckles
I recently ordered 12 Nutrak tubes from Cyclebasket. Six of them got a puncture in the exact same spot within about 10 days. I emailed them and, given the extensive inconvenience this caused, requested they send me a new set of tubes from a different company for free.
They said they would refund me for the tubes, but they would not give me any other deal because of my attitude (simply the fact that I requested free replacements from a different make in my email). When I called to discuss this, he called me an "ignorant pig" and hung up on me. I called back, he called me an "ignorant little scrout" and then hung up on me again. I did manage to get a "fuck you, you cunt" in, but only after he began calling me names for having the gall to request a new set of tubes for free.
So, imo, Cyclebasket are not great. They should be boycotted.