I spoke to Evans customer service who offered me a £25 voucher, which I thanked them.for but declined - I did not complain in order to make some money from this situation.
They spoke to the shop and when I went back this afternoon the assistant manager gave me the £13 back in exchange for the tool.
I spoke to Evans customer service who offered me a £25 voucher, which I thanked them.for but declined - I did not complain in order to make some money from this situation.
They spoke to the shop and when I went back this afternoon the assistant manager gave me the £13 back in exchange for the tool.
So, a happy ending.