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@Dammit
Story, such as it is:
I popped in the other day whilst searching for a torque wrench in order to not ruin some moderately expensive carbon components.
I chatted to the fellow behind the counter, who I have a nodding acquaintance with as I've been going in to the Cut branch for around 8 years, and have bought a number of bikes from them.
He had a search under the counter and came up with a Ritchey Torqkey, which he sold me for around £13 or so.
I went home that evening and found that the torqkey had a 4mm hex-bit that was not removable, and all the bolts that I needed to torque down were 5mm.
I resolved to take the torqkey back.
Around a week passed, and I must have filed the receipt somewhere secure, but I thought this would be ok as they had taken my postcode and identified me on their system when I bought the torqkey, plus they know who I am.
So I popped in, spoke to the chap behind the counter- pointing out as the very first thing that I did not have my receipt- but that the chap over there had sold the torqkey to me, and recorded the sale with my name as I asked for and received the LCC discount.
Chap behind the counter took the torqkey, went off, came back and said "no, sorry, manager says no".
Now I admit that I did not have my receipt (I'll probably find it in the next five minutes), but it would have been nice for the manager to have demonstrated a little adaptability here.
I was going to buy a CAADX Cyclocross bike from them, but I'd rather go elsewhere if that's how they treat someone who has shopped with them for a long time, and spent a lot of money with them.