• eBay prefer that the parties resolve the issue themselves.

    If a dispute is raised PayPal will likely take the funds from your account until a decision is made.

    Talk to the buyer and keep correspondence civil as you can then send that to eBay to support your case.

    How much money are we talking?

    Will a discount make you and the seller happy?

    Whatever the outcome you can still receive negative feedback.

    Good luck!

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