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@ojeffcott
great thread.
in one of my cases recently, i was taking a statement from a witness of a cycle accident. he had cycled up to the accident a few minutes after it happened and i was really impressed with how he dealt with the situation. he had done first aid training so was able to make an initial assessment of the injuries and felt it was safe to take her out of the road. then he took the driver to one side and wrote down his details, and asked for some info about how the accident happened. then he went to the injured lady and gave her the driver's details along with his number if she needed a witness. he then cycled to the lady's house to tell her husband about the accident, and to let him know which hospital she was in. I could not have been more impressed!
also, from personal experience, the last person you want to see when you've been in an accident is whoever caused the injuries! so maybe try and seperate the cyclist and whoever else was in the accident.