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@jayloo
For clarity on an above comment about offering a hot, sugary drink - don't do that if there've been any blows to the head. Don't offer pain killers of any sort. You don't know the person's medical history and allergy status. Wait for EMTs to offer any of that after taking vitals.
But low tone of voice is a definite godsend in this type of situation. Another great thing is if the person is panicking, make them look you in the eyes and match breaths with them. Ask them to breathe in for six counts and out for six counts. Take as long as it needs to get them to do this, and you may have to repeat it if they begin panicking again. Keeping up a low, steady stream of words usually helps to sort of blanket them in sound and something to concentrate on.