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@branwen
So I've just had to help my best friend who was clipped by a car in Richmond today (nothing serious, just a pringled rear wheel, and bumps and grazes) but I felt completely useless.
I know exactly how she felt, shaken up, and rather pissed off (SMIDSY), and nothing I said was getting through (which I totally understand, having been exactly the same myslef), so I've come here instead to talk to the internet!
What do people find helps most to relax/de-stress others, or in this situation, what have others done for you that has made a big(any?) difference?