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@Booga
Last year My girlfriend and I were involved in a motor vehicle accident with a recovery truck driver who said he'd sort it out without going through the insurance. After weeks of mucking me around and not paying me anything I left him an answerphone message saying I was claiming through insurance, he suddenly seemed very keen to sort it out there and then but it was too late and I'd aready told my insurace company to go ahead. Turns out he wasn't insured and 7 months later I'm only just getting close to having my money back that I paid to repair my van.
If they are giving you false details and umm-ing and ahh-ing about paying up I'd threaten to go through the proper channels. They sound dodgy to me.