Biddle bikes

I bought and paid for a bike last night from Biddle bike's (ebarg) website, only to get an email from them today that said they don't have that bike. All efforts to get a refund by phone and email have gone nowhere, and as of this moment have still not got my money back.

Tomorrow may bring another result, but as of right now I cannot recommend using these guys.

Bought the same bike from velodrome shop - they seem pretty good, but will let you know once it arrives on thursday.

I feel I must respond with the truth

This is the message that was sent to the customer:

Thanks for your order, unfortunately we have just run out of the Fuji Track comp in size 56cm. The 54cm and 58cm are still available in the Comp.
I've also been informed we have one Fuji Track Pro 2010 left in stock in size 56cm. As we don't like to let customers down we could do this at a special price £765.95 including delivery if you are interested.

I don't think the customer was treated in a poor manner. The payment was received on the 6/9/2010 the counter offer was sent on the 7/9/2010 which would have saved the customer an additional £38.00 on top of the £196.00 that we were already discounting the Fuji Track Pro for.
The counter offer was declined later that day on the 7/9/2010 we promptly sent the refund via Paypal on the 8/9/2010.

We have no record of a phone conversation and the only email that was received, was the one declining the offer.