I must say I'm very underwhelmed by their service. I ordered some bars 2 weeks ago today, by 1 week ago no show, so I emailed them. They assured me the bars "should" be with me by last weekend. Still no show, so I emailed them to ask for money back; radio silence. Come yesterday, I emailed them again to request my money back and they came back to me, kind of apologetic and assured me that they had the bars in stock and could send them to (free) overnight.
Which kind of begged the question, if the bars were in the shop, why weren't they in the post to me?
Their prices are very good, but I get the impression that they don't physically hold much stock and are very reliant on third-parties distributing goods on their request. Just goes to show, if something looks too good to be true...
I must say I'm very underwhelmed by their service. I ordered some bars 2 weeks ago today, by 1 week ago no show, so I emailed them. They assured me the bars "should" be with me by last weekend. Still no show, so I emailed them to ask for money back; radio silence. Come yesterday, I emailed them again to request my money back and they came back to me, kind of apologetic and assured me that they had the bars in stock and could send them to (free) overnight.
Which kind of begged the question, if the bars were in the shop, why weren't they in the post to me?
Their prices are very good, but I get the impression that they don't physically hold much stock and are very reliant on third-parties distributing goods on their request. Just goes to show, if something looks too good to be true...
Shame, I'm sure they're lovely people really.