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@deleted
Expectation management. I've had loads of stuff from them - pooter related stuff, kids presents etc - more than a week is very unusual.
Though they are massive, and stock control must be an issue. If they are trading on call forward terms (i.e. asking suppliers to forward to meet orders placed) no doubt the longer time period is probably more realistic.
Thought like I said, their customer service is totally atrocious, so don't bet more than you can afford to lose, as they say.