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@clarion
Pleased you're still with us.
DO NOT accept a private arrangement over repair. She will not come good. They never do.
Report it to the company, if you haven't already. Report it to the Police (who won't give a fuck, but at least you;ve reported it). If you're a member of LCC or CTC, get onto the helpline. RJW solicitors are good, and will get you sorted.