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@deleted
meh ok, i'll bite - the examples you propose are completely out of proportion to the request for a simple spanner. and maybe there is a certain sense of entitlement we all labour under, what with free air and quick fix tools generally being on tap, however this is done as a courtesy at pretty much every lbs in town. had the douchenozzle in question simply said 'im afraid not sir, as doing so runs contrary to company policy blah blah' i woulda taken it a bit better than simply being told 'NO', closely followed up by some sniggering when i pleaded on account of the inclement weather. Fucker was lucky i wasnt DJ - else he'd be shitting an entire ratchet set right about now.