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@TheorySwine
^^As chance would have it, I called Westbourne Grove Evans today to enquire about a BB fitting, as they're my local branch; after reading that, no thanks. I've always had decent service there though, and was even taken down to the mechanics lair once when they cut me a chain to size. Such privilege.
There are a few decent people working there, I think. I've always preferred the Holborn branch though - ultra helpful, willing to waive charges if need be, have me try things out, and happy to talk. But Fenchurch Street is cack.