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@commie
Contact Insurance ombudsman - technical advice. Get the policy to help them assist. If it is your policy, tell the INS co, and advise what you are doing. It costs the INS co something in the region of £500 to follow up an ombudsman complaint and most general insurers would want to avoid a matter going to the ombudsman as I think this would have to be disclosed to the Financial Services Authority.
But if it' s your policy, it may not be old for new, hence the low offer. However, when your Insurer subrogates against the other party (ie gets back what they have paid out) they could attempt to recover your uninsured losses, which is the difference between what they have paid out and the true value of your claim