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@nuknow
Oxymoron no. When your ebay shop has in bold letters: " all items dispatched within 1 day", and it takes you 7 or 8 to post something, there's no info available, you get contacted by one of your customers and still you feel like you should lecture him/her about how to track down a parcel, and you don't answer to any questions!? Instead you decide to go through the route of: "I'm hanging up on you mate, you're being rude...", when in fact, I was the one being shouted at...? I don't think so... Calling him a cnut came way after the all shebang fell apart, and being talked to in a undecent way. The fact is that I had to call 3 shops including this one and this only happened with this guy. Everyone else was impeccable.