Do you not just have a stock response for these numpties? I have a series of draft emails that I alter for different uses.
"the amount charged covers the time that the equipment was out of our stock as per the agreement entered into at the time of order. This is not subject to whether the equipment was used or not. Dick"
Do you not just have a stock response for these numpties? I have a series of draft emails that I alter for different uses.
"the amount charged covers the time that the equipment was out of our stock as per the agreement entered into at the time of order. This is not subject to whether the equipment was used or not. Dick"
Or something.....