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@CYOA
Orange.
They're not in my good books anyway but I'm tied in to a fucking 24 month contract with them.
Then today:
They gave me some insurance - Orange Care @ £12 per month which was free for the first month and told me when I was in the store that I could cancel at any time after that. Which i just tried to do.
First of all the woman on the phone said I had to have it for £12 per month for 3 months from June 7th, then after my querying it, saying that this wasn't mentioned at point of sale, she put me on hold only to return and say I have to have it until October 7th. When I asked to be transferred to the relevant department, she wouldn’t transfer me to anyone else despite asking and being put on hold saying that she was transferring me a total of three times.
Add to that she reset my online password (which I did ask her to do) but now I can’t log in either with my new or old password to check just why they've found it justifiable to charge my first months bill at £116.
Beautifully they've just sent me an automated SMS questionnaire requesting feedback about the experience.
Cunts.