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@chrisbmx116
Don't pay until you get to the bottom of it all!
The same happened to me (apart from the getting free electricity) and I had a debt collecting agency PHONE me up repeatedly being almost threatening. They even told me I should pay over the phone now and give them my bank details. Jokers.
Obv I wasn't too keen on the whole situ and after a few calls it turned out they had made a mistake and in fact owed me money, which they paid in the end.
If the threats from the collection agency had scared me into giving my details and "paying now" I would be a fair few hundred pounds worse off now and I can't imagine it would of been an east task getting it back...