Endura - Excellent Customer Care

A couple of years ago I brought a pair on Endura Humvee baggies, third or fourth time I wore them they split across the crotch. I was a bit gutted at the time but thought maybe I'd brought them a size too small so was partly to blame, I also brought them on line, making it that little bit more difficult to return them. So I put them in a drawer and forgot about them.

A couple of weeks ago decided it was time to have a bit of a clear out, was about to chuck them, when i thought better of it and decided to return them to Endura. Sent a polite letter explaining what had happened, acknowledging they were well out of any kind of warranty period, but expressing my disapointment that these hadn't performed anything like as well as the other Endura products I've brought over the years.

Two days later I got a phone call from Endura saying they'd received the Humvees, had a look at them, agreed the splitting of the crotch was down to a manufacturing fault. They apologised for this and asked if I'd like a replacement. I said because of the experience with the Humvee's I'd prefer a pair of Zymes, they said no problem and agreed to throw in a pair of their cycling boxers to cover the difference in price between the Humvees and the Zymes. Two days later a pair of Zymes and cycling boxers arrived. I couldn't be happier, not just because they sorted it, but did so with such grace and ease. I can't recommend Endura highly enough :)

See this thread for Good Service Reports ... https://www.lfgss.com/thread28747.html