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@tobysowen
Went in there today with a mate to pick up a dicta freewheel, quoted me 15 quid for it. They were inexplicably rude when i told them politely that I wouldn't take it as they are about 6 quid everywhere else. I was about to buy some rim tape but was ushered out of the shop with disgust that I would question their pricing before I could even enquire. Three members of staff treated us very rudely and aggressively. Including the older guy, who I think is the owner/manager.
I also overheard one of the younger blokes in there being very rude and abrupt to a man who didn't speak great english and didn't know a great deal about bikes and had obviously been sold a road size inner tube for his MTB hybrid.
This isn't the first time I have had poor service in there, they have always been fairly curt, although never as rude as today.
A while back they were selling a bike with a very cracked and bent hub flange and warped rim in there, and when I asked why it was so cheap they didn't mention these problems, I only noticed these issues when I took it for a test ride (was considering buying it and ebaying, it was 200 quid for a full bike with DA and H+son rear wheel). I'm pretty sure they would have sold it to me, and probably have to someone else since, without mentioning the dangerously fucked hub.
They also seem to lack some fairly basic knowledge, they have previously refused to believe miche lockrings had a different thread, and tried to convince me it would fit my goldtec hub.
The same guy (older, possibly owner guy) has also examined (up close) my undrilled brian rourke frame as I walked in and asked for a 18 tooth sprocket, he asked "for the roberts" and handed me a freewheel. Not the end of the world but I would still expect someone who sells a lot of fixed gear bikes to notice these things, and not assume I want a freewheel for a dare I say it brakeless bike.
I only continued to go in there for small parts as they are a few hundred metres from me, but after their astonishing rudeness today when I was being completely reasonable and polite I will be avoiding them like the plague.
It is well worth the 2 miles from edwardes to go to brixton cycles, where I have received some of the best customer service i have had, as opposed to the worst in edwardes.
To sum up, if you can't be arsed to read my essay, don't go to Edwardes... they are shit!