Tokyo Fixed / Kinoko Cycles

They were meant to have a new website up last friday. Thats gonna have loads more on it and meant to be up to date.
I dunno whats happened with it though?

They were meant to have a new website up last friday. Thats gonna have loads more on it and meant to be up to date.
I dunno whats happened with it though?

I was in there on Wednesday and they said the new website was going up that night. Mystifying.

Sorry to bring this back up, but does anyone know email address for TFG, as the one on the site is just being undelivered for some reason? Just want to know what keirin frames they have in my size and price range!

It's on Peter Street, first left off Wardour Street after the no entry Brewer Street.

First time I've been in tonight. Have to say, very nice, impressed

Nice selection of stock and some bits not so readily available. Nice vibe downstairs

I was mulling over buying a Cinelli/MASH in there!?!?!?! ;-)

First time I've been in tonight. Have to say, very nice, impressed

Nice selection of stock and some bits not so readily available. Nice vibe downstairs

I was mulling over buying a Cinelli/MASH in there!

Quoted for posteriority

...I was mulling over buying a Cinelli/MASH in there!?!?!?! ;-)

Hahaha, you was drooling bruv, I saw ya!!

(TBF I did look very close... and I still think they're wank : )

Most bikes are better in the flesh

That thing is the exception

went to tokyo fixed gear last weekend to get a phil woods bottom bracket. i don't know anything about them and i'm clueless about how to size and fit them but the dopey hippy behind the till, despite knowing only slightly more about them, as it turned out, assured me he did, and yet made me wait about 1/4 of an hour while he scoured this forum for answers (i realised by looking over his shoulder). He then rang up a 'supplier' and vaguely told me i could bring my bike in the next morning to have one fitted without making eye contact or seeming at all confident it was the correct bb... needless to say there was no bb for me the next day, thank christ, because clearly the lanky long-haired trustafarian fuckwit had no idea what he was talking about, and clearly had no clue about ISO measurements etc and was winging it, i realised later when i dealt with the magnificent Will off hubjub who's been almost godlike in his customer service. The moral of the story: i need to learn more about bikes, admittedly but nonentheless, bum face at Tokyo Fixed Gear, don't pretend to know about bikes when you don't and don't potentially waste peoples' time, money and potentially ruin their bikes. Sorry, needed to get that out of my system.

I looked at their website and saw a seatpin that I wanted. I made a point of calling in advance to make sure that they had it (having experienced the "just turning up" method unsuccessfully in the past) and asked that they put it by and gave the voice my name.

I went into town, got to the store and asked for the seatpost only to be told that they didn't have it and hadn't had it for months. I explained that I'd called prior to coming in and nobody knew anything about what I was talking about.

I've not spent vast sums of money in there and certainly don't expect any red-carpet treatment, but the staff then duly ignored me and were all busy cupping the balls of the guy who was ordering a frame.

Whilst I hope that this was an isolated incident, I left unimpressed with their level of service and actually felt rather insulted that even the paltry (clearly, in their opinion compared to the bad-suited, hair-gel and rancid aftershave wearing Neanderthal was threatening to outlay) amount I wanted to spend wasn't acknowledged.

I'm not going to rattle on about levels of customer service or making every customer feel valued, but I've had better service from the slack-jawed knuckle-draggers at Halfords!

Ha! whenever i go there i dress up.... You should try it.
Something like this, works for me. Oh and grunting things like njs keirin blablabla always helps. ;)

In fact I think I'd rather pay more and guarantee a decent level of service.

Lol, doesn't work that way..... you have to do BOTH, dress up and pay lots!!!
Just the way it works bros. ;-)

I looked at their website and saw a seatpin that I wanted. I made a point of calling in advance to make sure that they had it (having experienced the "just turning up" method unsuccessfully in the past) and asked that they put it by and gave the voice my name.

I went into town, got to the store and asked for the seatpost only to be told that they didn't have it and hadn't had it for months. I explained that I'd called prior to coming in and nobody knew anything about what I was talking about.

I've not spent vast sums of money in there and certainly don't expect any red-carpet treatment, but the staff then duly ignored me and were all busy cupping the balls of the guy who was ordering a frame.

Whilst I hope that this was an isolated incident, I left unimpressed with their level of service and actually felt rather insulted that even the paltry (clearly, in their opinion compared to the bad-suited, hair-gel and rancid aftershave wearing Neanderthal was threatening to outlay) amount I wanted to spend wasn't acknowledged.

I'm not going to rattle on about levels of customer service or making every customer feel valued, but I've had better service from the slack-jawed knuckle-draggers at Halfords!

i could kiss you, bodieanddoyle. nobody has ever backed up one of my posts on here with such a damningly corroborative testimony. x

If you're a doris then squooch away. Otherwise, stay away!

The point is that I've had decent service in there before, but they lived down to the BLB/14 experience that most people get when they shop. I was seriously considering buying a Nagasawa frame from them but now I really don't think I'll hassle them if it's going to be too much trouble!

yeah to be fair they're all nice apart from my guy. so the moral is: go there but don't be me.

Service shouldn't depend on who you get. Surely they're genuinely interested in making sure that you leave as a satisfied customer - whether you make a purchase or not. If you get a decent level of service then surely you're more likely to shop there again and inform other people therefore expanding their client base etc.

It's almost like that Harry Enfield "I certainly saw you coming" sketch.

and gave the voice my name

Always, always, always get the name of the person you are talking to when dealing with anything like this. A manager at the train station you called to check if it was OK to bring your bike on, the staff member of the shop who said there was a discount on the wheels you wanted at the moment, the organiser who said there would be no problem turning up late, etc etc. If you have a name, you have an avenue of reply.

Obviously I have sympathy for your situation but if you dont have a name of the person you talked with, everyone can just deny knowledge of the conversation - usually happens when the person on the line has made a mistake and only realises it after you have hung up. If you'd walked in there and said "but John / Chris / Lee / whatever told me that you had it in stock" then instantly people pay you more attention, rather than just tick you off as a timewaster.

This is especially relevant in bringing bikes on trains. If you are stopped at the gate by a standard anti-bike rail worker, who says you cant bring it on for elf & safety reaons, if you can say to them "but your manager X who I talked to earlier said there was no issue with this" then you'll suddenly find them having a change of heart.

I agree with you but take it as a lesson in dealing with shops. Why not ring them up again with the same question and see what it turns up? And get a name this time.

I think (in fact I'm pretty sure) it was Vince.

unless you want brake cable or verbal assasination most bike shops almost never have what you want in stock.

Went there yesterday and purchased a few things. At the till there was a guy asking about "Create" bikes....

create are just mis-understood. Everyone thinks they are bicycles.
They were made as novelty coat stands.

Designed for the man who wants to take his coat with him...but not wear it.

Its a great shop, with some lovely parts in it, but i dont think any of the hipster shops have a real depth of bicycle knowledge.

I've been in there on a couple of occasions and every time I've been resoundingly ignored. Everyone wanders around avoiding eye contact as if I'm not worthy of their attention. Much prefer BLB and 14 where they at least feign interest, Tokyo can't even be arsed to do that!

I am surprised

have only ever dealt with max and he is a total bike nut and has always been a mine of interesting information and very attentive, helpful and prompt

it's always difficult in service industries a few negative experiences can quickly outwheigh the good work that others do