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@dubkev
Always, always, always get the name of the person you are talking to when dealing with anything like this. A manager at the train station you called to check if it was OK to bring your bike on, the staff member of the shop who said there was a discount on the wheels you wanted at the moment, the organiser who said there would be no problem turning up late, etc etc. If you have a name, you have an avenue of reply.
Obviously I have sympathy for your situation but if you dont have a name of the person you talked with, everyone can just deny knowledge of the conversation - usually happens when the person on the line has made a mistake and only realises it after you have hung up. If you'd walked in there and said "but John / Chris / Lee / whatever told me that you had it in stock" then instantly people pay you more attention, rather than just tick you off as a timewaster.
This is especially relevant in bringing bikes on trains. If you are stopped at the gate by a standard anti-bike rail worker, who says you cant bring it on for elf & safety reaons, if you can say to them "but your manager X who I talked to earlier said there was no issue with this" then you'll suddenly find them having a change of heart.
I agree with you but take it as a lesson in dealing with shops. Why not ring them up again with the same question and see what it turns up? And get a name this time.