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@handtightenonly
I looked at their website and saw a seatpin that I wanted. I made a point of calling in advance to make sure that they had it (having experienced the "just turning up" method unsuccessfully in the past) and asked that they put it by and gave the voice my name.
I went into town, got to the store and asked for the seatpost only to be told that they didn't have it and hadn't had it for months. I explained that I'd called prior to coming in and nobody knew anything about what I was talking about.
I've not spent vast sums of money in there and certainly don't expect any red-carpet treatment, but the staff then duly ignored me and were all busy cupping the balls of the guy who was ordering a frame.
Whilst I hope that this was an isolated incident, I left unimpressed with their level of service and actually felt rather insulted that even the paltry (clearly, in their opinion compared to the bad-suited, hair-gel and rancid aftershave wearing Neanderthal was threatening to outlay) amount I wanted to spend wasn't acknowledged.
I'm not going to rattle on about levels of customer service or making every customer feel valued, but I've had better service from the slack-jawed knuckle-draggers at Halfords!