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@phi_pp
**Dear Bob Jackson Cycles,
I sent you an email concerning a quote for a Harry Quinn restoration on the 15th of April. A few weeks later, having not received a reply, I called to enquire. The person on the phone told me that you have been unexpectedly busy in the shop and thus haven’t had the time to get back to me. He assured me, somewhat rudely, that when you had the time to reply to emails you would also reply to mine. When this time was likely to come was a detail that the person on the phone didn’t want to say: “you will get a reply when you get a reply”.
Unfortunately, it has been almost a month now and I still haven’t heard anything. My hand has been forced and now somewhat reluctantly I have to take my frame elsewhere for renovation. It will probably cost me less anyway, or if it doesn’t at least this time I will be getting a customer service that reflects the price that is being quoted, e.g. Mercian.
I am glad to see that in these times of economic hardship, Bob Jackson Cycles are enjoying such high levels of trade that they cant cope with replying to emails. I for one will not contribute to your suffering by taking my money elsewhere.
Thanks for nothing and good luck…. you’ll be needing it.
**