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@Bagheera
http://www.youtube.com/watch?v=IJJ3u_3aBjw
Bugger - sorry - the above video is called 'hold your horses', didn't come up in first posting, so had to explain the comedy moment...!
Part of 'running their business' - is interacting with potential punters who have already walked into their store, asked grown-up, informed, questions, and been promised a response. I'm NOT naming them on here as I think that would be wrong at this stage; so far I've only named the quality response.... Condor. We are their business, we ensure they have a business to run.