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@Brave
Last year I posted an account of myself and Mrs. Brave almost being run off the road by a National Express coach in New Cross. I wrote to them.. This is the reply I received...
Thank you for your email received on 03 December 2009.
I am very concerned to hear your account of the standard of driving of our
coach on 4 December 2009. I apologise sincerely for the upset and concern
that this caused you.
The safety and well being of our customers and other road users is our
highest priority and I assure you that, under no circumstances, will we
tolerate the standard of driving that you describe.
We take such complaints very seriously and have strict internal procedures
to ensure that the issues are properly followed up.
I have already forwarded the details to the manager responsible for this
service, who will interview the driver and discuss your complaint in
detail. The driver's previous employment record will be reviewed, along
with any other relevant documentation. The manager will decide what action
is appropriate to ensure that there is no repetition of the poor driving
that you have reported.
I will not be able to advise you of the outcome because of the strict
confidentiality that has to be maintained on driver behaviour issues.
However, the outcome will be recorded on a central database for future
reference and will be reported to our Compliance Manager, who monitors
these issues.
Thank you for getting in touch, your feedback is important to us. If I can
be of further assistance, please call me on 0844 844 2304.
Yours sincerely
Julie Elwell
Customer Relations Executive
Tel: 0844 844 2304